Last updated: 20 October 2026
This privacy policy explains how Cromwell Cider (“we”, “us”, “our”) collects, uses and protects personal information when you visit cromwellcider.com or contact us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who we are
Cromwell Cider is the data controller for the personal information described in this policy.
Cromwell Cider
Weir House
Hemingford Grey
Huntingdon
Cambridgeshire
PE28 9DT
Email: info@cromwellcider.com
Telephone: 01480 464563
What information we collect
- Information you give us: if you email or telephone us, we will receive your name, contact details and anything else you choose to include in your message.
- Technical information: when you visit our website, our web server automatically records standard information such as your IP address, browser type and the pages you visit. This is used to keep the website secure and working properly.
- Cookies: our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.
How we use your information
- To respond to your enquiries and provide the information you ask for.
- To supply our ciders and perry and manage any orders or arrangements you make with us.
- To operate, maintain and protect our website.
- To comply with our legal and regulatory obligations.
Our lawful basis for using your information
- Legitimate interests: responding to enquiries and keeping our website secure.
- Contract: where we need your information to supply goods or services you have asked for.
- Legal obligation: where we must keep records by law, for example for tax purposes.
- Consent: for non-essential cookies. You can withdraw your consent at any time.
Sharing your information
We do not sell or rent your personal information. We only share it with trusted service providers who help us run our business and website, such as our website hosting and maintenance providers and email providers, and only where necessary. We may also disclose information where required by law.
How long we keep your information
We keep personal information only for as long as needed for the purposes described above. Enquiry correspondence is normally kept for up to two years, and records relating to sales are kept for six years to meet legal and accounting requirements.
How we protect your information
We take appropriate technical and organisational measures to protect your personal information, including a secure (HTTPS) connection to this website and security software to protect it against unauthorised access.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- object to our use of your information;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time where we rely on consent.
To exercise any of these rights, please contact us at info@cromwellcider.com. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their own privacy policies.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.